Canadian iphone trouble early

Some early adopters of Apple’s second-generation iPhone have witnessed thin cracks appear at the edges of the device that damage the phone’s look and threaten to pose a larger threat down the road. Those tracking the issue in an Apple support discussion thread and elsewhere say the hairline fractures most often appear on the plastic shell near the corners of the device, particularly near the headphone jack, ringer switch, and volume controls. The flaws appear regardless of how gently the user takes care of the phone and can increase in number, according to multiple claims, although there are no known reports of existing cracks growing in size. At least a few users, however, report cracks deep enough to create a visible opening, particularly at the headphone jack. Most of those noticing the issue are owners of the white model. Nonetheless, some owners of black editions also report the issue and suggest that it’s not a matter of the material used for the color but a more general problem. The black shell simply hides the cracks better, these users suggest. Apple’s own response to the problem has been mixed. The company doesn’t yet list the problem as common and has largely left exchanges to its in-store technicians. While some affected owners claim to have received little trouble and a quick replacement, others describe being rejected due to the cosmetic nature of the cracks, which to date haven’t resulted in an outright device failure. Those contacting their carriers aren’t necessarily so fortunate: in one case, an Ottawa, Canada resident has been turned back at retail and on the phone by Canadian iPhone provider Rogers Wireless, which said it would have to technically rule the flaws “customer abuse” and charge the full replacement cost of the phone. In all circumstances, though, these customers express frustration at a device that in a short space of time is already appearing to break down, even if the faults are purely superficial. “I don’t think it is such a big deal but then again, I just got this phone and paid a fortune for it,” says one detailed report. “There should not be any problems with it in week one.”

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One response to “Canadian iphone trouble early

  1. Figures, you know why Apple is still doing ok even with lacking sales, because they are so particular about refunds and never pay any money!
    This aside however, it seems like any major phone has something that will drive you crazy, becuase everyone rushes to get it out. Everything Apple always seems to have a bug of flaw, Sony Ericcson’s Xperia X1 was crashing itself due to the configuration of Windows Mobile, etc.
    I am just waiting to see how the Android messes up! I would rather these companies wait a bit and test their phones before they rush them out, because they are so expensive it really stinks to find out after you have spent your money!

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